Whole IT | Whole IT Support
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Whole IT Support

IT Support

Business and IT Cloud Support in Melbourne

We provide the following support (but not limited to):

Server support

Computer servers

Microsoft Windows Server 2012 Microsoft Windows Server SBS 2011 Microsoft Windows 2008 Microsoft SBS 2008 Microsoft Windows.Server 2003 Microsoft Windows 2003 SBS Microsoft Windows 2000 Microsoft Windows 2000 SBS

Desktop Support

Business and IT Cloud Support in Melbourne

Microsoft Windows 8 Microsoft Windows 7 Microsoft Windows XP Microsoft Windows 2000

Network Support

Business and IT Cloud Support in Melbourne

Cisco ASA Firewalls Watchguard Firewalls Sonicwall firewalls Juniper Firewalls Cyberoam Firewalls Linksys Netgear Dlink

Application Support

Business and IT Cloud Support in Melbourne

Microsoft Dynamics Maximizer Microsoft Office Microsoft Office 365MYOBQuickbooks Medical Director Trend MicroSymantec Jiwa

Pre-Paid Hours

Business and IT Cloud Support in Melbourne

This arrangement is normally offered to customers who are happy to take on a regular commitment in terms of a set ‘minimum’ number of hours per month.Hours can be consumed by any IT related services; PC servicing or repairs, new installs, virus clean ups, email migrations, backup reviews etc.
Normally offered based on a minimum of 5 hours per month. Customers with this arrangement in place are invoiced monthly in advance.

On-Site Support

support

If you are having difficulties with your IT infrastructure or resources, our technicians are available to you. No need to bring your equipment to us, losing valuable production time, we will come to you.The problem with your equipment will be identified by a qualified technician, who will then provide you with a detailed resolution to resolve your current IT issue.

Ad-Hoc Support

Remote Support

Under this arrangement there is no ongoing commitment, customers are charged on a simple time & materials basis.If you only want to access support when you need it because you don’t have the need for constant support or your in-house IT department need expert assistance, our Ad-hoc support services are ideally suited to your business.

Remote Support

Remote Support

Remote support is usually the preferred option for both our clients and us. Our highly skilled IT consultants and engineers are able to identify your problems and solve them remotely. This type of support reduces time wastage, ensuring that your problems are solved as quickly as possible. Your IT problems could be related to computer, software or even server issues. Our team of certified professionals is available during normal business hours to resolve these problems.

Key benefits of Remote IT Support:

Quicker response time

Reduction in overall costs including no travel costs

Increased uptime for your business

Application Support

Business and IT Cloud Support in Melbourne

Application support plans for your business applications. We offers application support for many server and desktop applications included as part of the standard server support plans. There is also support available for more advanced applications which require additional expertise and management. Please contact us to see if we support your unique business applications.

Customer Relationship Management (CRM)

Document Management

Enterprise Resource Planning (ERP)

Financial Applications (Microsoft, Sage, Quickbooks)

Messaging (e-mail, IM, white-boarding, video broadcasting, etc.)

Database Applications

Analytics

Appliances (spam, web filters, search engines)