Privacy Policy – Whole IT Pty Ltd
Last Updated: 12 May 2026
At Whole IT Pty Ltd (“Whole IT”, “we”, “us”, or “our”), we are committed to being the visionary partner your business needs to thrive in a digital-first world. We believe that technology should be an enabler, not a barrier. Central to this mission is our commitment to protecting your privacy and ensuring the security of the personal information you entrust to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal information handled by Whole IT through our website (https://wholeit.com.au), our IT support services, and our business operations.
1. Information We Collect
We collect information that is necessary to provide our services and improve your experience. This includes:
- Personal Information: Name, email address, phone number, business address, and billing information when you contact us or sign up for services.
- Technical Logs: IP addresses, browser types, access times, and pages viewed.
- Customer Support Data: Information provided during troubleshooting or consulting sessions.
2. How We Use Your Data
We use the information we collect for the following purposes:
- Service Delivery: To provide IT support, managed services, cloud solutions, and consulting.
- Communication: To respond to inquiries and provide updates on your services.
- Marketing: To send you relevant information about our services and industry updates (you can opt out at any time).
- Analytics: To monitor website performance and improve user experience.
3. Data Security
We take the security of your data seriously. We employ industry-leading security measures, including:
- HP Wolf Security: For endpoint protection and resilience.
- Essential 8: We align our security practices with the Australian Signals Directorate (ASD) Essential Eight Maturity Model to mitigate cyber threats.
- Encrypted Storage: Personal data is stored on secure servers with restricted access.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
4. Third-Party Disclosure
We do not sell or rent your personal information. We may disclose your information to third parties only in the following circumstances:
- To service providers (e.g., cloud hosting or billing platforms) who assist in our operations.
- If required by law or to comply with a legal process.
- To protect the rights, property, or safety of Whole IT Pty Ltd, our customers, or others.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to track activity and hold certain information. Cookies help us analyze web traffic and improve website functionality. You can instruct your browser to refuse all cookies, but some parts of our website may not function correctly if you do.
6. Your Rights: Access and Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction of inaccurate or out-of-date information.
To exercise these rights, please contact us using the details provided below.
7. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Whole IT Pty Ltd
Address: 1/2 Rutherford Road, Seaford 3198 VIC
Phone: 1300 000 404
Email: support@wholeit.com.au
Website: https://wholeit.com.au
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend reviewing this policy periodically for any updates.