Agentic AI is Replacing Traditional Helpdesks: If Your MSP Hasn’t Mentioned It, They’re Already Obsolete
Let’s be honest: no one likes being a "ticket number." You know the routine. You call your IT provider because your server is doing its best impression of a paperweight. You get an automated email: "Your request (Ticket #8492) has been received. A technician will be in touch within 4 to 8 business hours." By […]