The Death of the ‘Ticket Number’: Why Melbourne’s Biggest MSPs are Failing Your Business (and How We’re Different)
If you’ve ever had your office grind to a halt because of a server crash or a network outage, you know the sinking feeling. You pick up the phone, hoping for a human, but instead, you’re met with an automated voice. You’re told to "log a ticket" via a portal. An hour later, an automated […]